RayFenster.com
LLC is a social business firm serving the global marketplace
specializing in the automotive, health care, real estate and government
market verticals. Our expertise encompass research, marketing,
management, big data, and product and technology development. Experts in DMS, CRM, BDC, SPSS, Social Media Management
Systems, Training/Coaching and Process Review. We are success driven providing Internet sales training and digital marketing solutions that are customized for the specific needs of our clients. Because we focus on simple non threating integration of proven strategies, tactics and techniques into your current operations, your entire team will embrace the opportunity to grow their business. We evaluate and analyze each organization to identify its unique qualities that we work with to provide the best purchase and/or service experience for your Internet prospects and current customer base. In addition, our focus is on involving every dealership employee so the customer enjoys online what they appreciate offline. Our digital strategy allows every department to benefit from the remarkable popularity of the Internet.
- BDC/Call Center Operations
- Integrated Digital Marketing
- Social Media & Reputation Management
- Internet Process Performance Review
- Phone and email Mystery Shopping
- Data analysis and effective utilization
- Search Engine Optimization and Search Engine Marketing (PPC)
- CRM Process Building
- Fixed Operations Effectiveness
These following are included in all of our coaching/training or available separately:
- Telephone: situational scripts, call outlines and word tracks
- Email: situational templates and proven best practices
- Texting: timing, technology integration and proven techniques
- Video: strategies, tactics and technologies for vehicles and personnel
- Live chat: conversation and conversion tactics that drive results
We are the only inbound and outbound coaching and training on the all hands on line philosophy, maximizing each prospect to both variable and fixed ops.